Refund Policy

Last updated: September 12, 2026

PicTranslate.net provides image translation, OCR, comic translation, and image text-removal tools. This policy covers one-time credit purchases and monthly and yearly subscriptions.

One-Time Credit Purchases

A one-time credit purchase is charged once and does not renew automatically.
You may request a full refund within 7 days of purchase if none of the purchased credits have been used.
Once purchased credits have been used to process an image, the service is considered delivered and that purchase is not eligible for a refund, except where required by law.
Unused one-time credits remain available in your account unless otherwise stated at checkout or required by law.

Monthly and Yearly Subscriptions

Monthly subscriptions are billed every month and renew automatically unless canceled before the next billing date.
Yearly subscriptions are billed once per year and renew automatically unless canceled before the next billing date.
The credit allowance and billing period for each subscription are displayed before checkout. Subscription credits are issued or reset for each applicable billing cycle and do not roll over.
Canceling stops the next renewal. You retain access through the current paid billing period.
Subscription fees already paid for a partial monthly or yearly billing period are not refundable, except where required by law.

How to cancel: Use the payment-provider customer portal when it is available for your purchase, or email hi@pictranslate.net with the account email and order or subscription ID before the next renewal date. We will confirm when the cancellation has been processed.

How to Request a Refund

Email hi@pictranslate.net with your account email, order number, purchase date, plan type, and a description of the issue. Eligible refunds are returned to the original payment method after review.

General Conditions

Refund requests may be denied for credits already used, requests made outside the applicable period, misuse of the service, or violations of the Terms of Service. This policy does not limit any non-waivable consumer rights under applicable law.

Policy Changes

We may update this policy from time to time. The current version and its last-updated date will be published on this page.